Before recording, a host might get an error message that reads ‘error: there was an error getting to the user’s local stream’. Use this article to help you troubleshoot.
What causes this issue
Zencastr needs access to the guest’s microphone for all recording modes and also needs access to the guest’s camera for the ‘Record Audio Only, Show Video’ and ‘Record Audio and Video’ modes.
‘Error getting to the user’s local stream’ are errors that appear when Zencastr can't access your microphone and/or camera.
This usually happens when:
Microphone and/or camera access hasn't been allowed in the browser.
The browser hasn't been allowed access to the microphone and/or camera in the computer’s security/privacy settings. These permissions often need to be redone after a computer or browser update.
Less frequently, this might happen when:
The wrong microphone and/or camera is selected in your Zencastr settings.
Another application that uses your camera (e.g. Zoom, Skype, etc.) is open at the same time as Zencastr.
There is a problem with the microphone and/or camera itself
Troubleshooting steps
Camera access is required for the ‘Record Audio Only, Show Video’ and ‘Record Audio and Video’ modes. If the recording is in the ‘Record Audio Only’ mode, you can skip any troubleshooting steps for a camera, marked below with *.
Try the following troubleshooting steps in order.
Step one: enable microphone (and camera*) access in the browser
On the Zencastr recording page, click the lock icon on the left side of your browser address bar.
For Microphone, select Allow or toggle to on.
For Camera, select Allow or toggle to on.*
You may need to refresh the page for the changes to take effect.
Step two: enable the browser to access microphone (and camera*) in the computer’s privacy settings
For Mac users, follow Apple’s instructions to give browsers microphone and camera access:
For Windows users, follow Microsoft's instructions to give browsers microphone and camera access.
You may need to restart your browser for the changes to take effect.
Step three: check Zencastr settings
In the Recording Page, click Call Settings.
Check to see if the correct device is selected for the audio input, audio output, and camera.
Some audio interfaces or mixers have multiple options for audio input. If you are using one of these devices, make sure the correct audio input is selected.
For Rodecaster Pro, ‘Rodecaster Pro Stereo’ not ‘Rodecaster Multitrack’ should be selected as both the audio input and the audio output.
Step four: close any other programs using the camera*
On some computers, particularly those running Windows, the camera can't be used by two applications at the same time. Close any other programs that are using the camera, such as Zoom.
Step five: test the microphone (and camera*)
To confirm that there is not an issue with the microphone (and/or camera*) itself, you can open another browser-based program/app that uses your microphone (and camera*), such as Google Meet.
In Google Meet, test that the microphone (and camera*) can be selected and the input and output is working correctly.
Still having trouble?
If the error persists after trying the steps above, contact Zencastr Support via chat or email.